You can return your products within 30 days from receiving them (with some exceptions below). To process a return please see the Return section on the Website.
We cannot process returns or refunds for products that have been personalised or customised as these have been manufactured specifically for you. We only accept returns or refunds on customised orders when products or embellishments are faulty. In the unfortunate case that your items are faulty, we may ask you to provide us with pictures before we can process the resend or refund. Where possible please do not include any personal data in any of your pictures provided for us to review your faulty items.