In order to send your order to production we need the images to be in RGB format. This is a vectorised format that allow us to print your crest and logos without losing resolution.
We understand that you may not always have a vectorised version of your images, so we can offer you this service for a 30€ fee.
When you upload an image in our kit builder, the system will identify the format and it will notify you if this is not suitable for production. You will be able to still use it to create and save designs, but if you want to confirm your order we encourage you to reupload the image in a vectorised format such as RGB. If you confirm the order without a vectorised format, we will still process the order, however a service fee will be charged. The fee will be clearly indicated in your basket before you check out. This fee cannot be deleted from the basket, if you do not want to incur this charge, then you can edit your order and re upload the image with a production-ready format. If you need help during this process you can contact our customer service at firstname.lastname@example.org