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Help Center

Orders

Purchasing at NikeTeamSport store is designed to be simple, swift and secure. Yet, before proceeding with the order, please ensure to:

  • Customize it- add your team crest + sponsors
  • Make it yours- add your players Name & Number
  • Choose your team products: Sizes & Quantity
  • Confirm your order at the checkout page. And so, we’ll proceed with its fulfilment

 

New customers – These will go through the order form, in which they will be requested to enter personal information, such as name, delivery address and payment details. Afterwards, an order confirmation will be shown, and a confirmation e-mail will be sent, which will ensure your order is being processed. (Simplicity is key)

Registered customers - If you are an already registered customer, you will be asked to login. If none of your details have changed, then your credit card details will be requested. Once this has been completed, you will be shown an order confirmation page and receive a confirmation email from us confirming that your order is being processed.

Please note that you will have the opportunity to review and confirm your order, including delivery address, payment method and product details. You will be notified when your order is accepted. At that time, the sales contract will be made and become binding. The confirmation email will be sent as soon as your order has been submitted and is being processed. Once the order has been fully processed, a shipping email will be sent notifying you when the order will arrive.

When your order is dispatched, you will receive an email notification with a link and a tracking number to follow its shipment. Whenever possible we will contact you by email to update you on the status of the delivery. On some occasions, we -or our delivery partner- may notify you by email, in the case you have it opted-in to be contacted by this method.

Follow the link and you shall be able to change the delivery address, whenever the courier/carrier allows it, if need be. 

We'll provide an estimated delivery date when you place your order, as well as in your order confirmation email. When your order has been dispatched, we'll send another email that includes the delivery date and tracking number.

Orders can be cancelled at any time before the items are picked for production in our warehouse. To do so, you can contact our customer services via any of the contact options above.  

You will have several opportunities to review your order. We encourage you to review all the details in your basket before you check out. On the basket you will have the opportunity to amend the quantities, sizes, and embellishment to prevent, for example, spelling mistakes. Once an order is placed, we will send you an email with a summary of each item. Unfortunately, once the order is picked by our warehouse for production we do not have means to amend or cancel your order, so we strongly encourage you to review the order summary to prevent disappointment. 

If too much time has passed since placing your order, you won't see the "Cancel" button or be able to cancel your order. But don't worry—you can return the items within 30 days.

We want to make buying your favourite Team kit online fast and easy, with us accepting the following payment options:

  • Visa, Mastercard, American Express, Visa Electron, Maestro

We'll charge your payment when your order is dispatched. If your order includes multiple deliveries, you'll see a charge for each item as it goes out. Please note, we place an initial authorisation for the entire order when you place it - this is a temporary hold on funds that will automatically drop off within a few days.

No, you can only use one credit/debit card per order.